Patient Services Assistant - Medical Oncology - Full-Time

GBMC HealthCare•West, TX

22h•$17 - $25

About The Position

Under limited supervision, the Patient Services Assistant performs clerical activities that support medical practice operations, including customer service, telephone management, scheduling, registration, and copay collection. The role supports patients throughout appointment and referral processes, handles incoming communications and records, and helps coordinate diagnostic tests and therapeutic procedures. The employee may be required to work in various practices as needed. The position requires knowledge and understanding of patient and workforce safety related to job duties. The employee demonstrates competency in care delivery and applies knowledge to meet age-specific needs when applicable. All roles are expected to demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results. The position is full-time. The pay range is $17.30–$25.11; the final offer depends on qualifications, education, experience, and alignment with organizational needs.

Requirements

High school diploma or GED equivalency.
Six months of related experience.
Customer service skills.
Skill in written and oral communication.
Ability to perform non-complex arithmetic calculations.
Ability to organize and prioritize tasks.
Ability to manage multiple tasks and telephone volume simultaneously.
Ability to sit, stand, and walk, and to pay close attention to detail.
Ability to work in various practices as needed.
Knowledge and understanding of patient and workforce safety as it relates to job duties.
Demonstrate competency in care delivery and apply knowledge to meet age-specific needs when applicable.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Receive and screen visitors and telephone calls; respond to general inquiries using established policies and procedures.
Provide customer service to patients, relay information about the Medical Center, and remind patients of appointments.
Schedule patient appointments and enter patient demographic and insurance information.
Verify insurance information and request or obtain referrals required before a patient's visit.
Assist patients with registering for MyChart.
Manage a high volume of telephone calls, generate telephone encounters, and route them to providers for review and follow-up.
Address all telephone messages by the end of the day.
Perform preregistration and confirm patient appointments before the date of service.
Check in patients, verify insurance, and collect and scan identification and insurance cards.
Manage referral work queues; schedule appointments from active referrals and attach referrals to scheduled appointments as appropriate.
Manage incoming faxes and route results and correspondence to the appropriate provider or staff member.
Scan incoming medical records to the patient's medical record number (MRN).
Address and respond to In Basket messages from patients and providers, and close out In Basket messages daily.
Respond to EPIC Secure Chats as appropriate.
Collect patient copayments, form fees, and outstanding balances.
Perform simple arithmetic calculations, reconcile collected funds, and make deposits.
Assist with scheduling diagnostic tests and therapeutic procedures in accordance with HMO, PPO, and MCO restrictions; ensure patients are notified and receive appropriate information.
Obtain referrals and preauthorization for procedures by contacting insurance companies or submitting electronic requests.
Perform other duties as assigned.
Demonstrate GBMC Values, including respect, excellence, accountability, teamwork, ethical behavior, and results-oriented conduct.