Patient Service Unassigned Float

Salem Clinic P C • Salem, OR

5d • Onsite

About The Position

The Patient Service Unassigned Float assists patient service departments as needed and travels to Salem Clinic locations as requested. The role greets, instructs, directs, and schedules patients and visitors; answers phones, makes appointments, and takes messages in the call center; and serves as a liaison between patients and medical support staff. The position is full time, 40 hours per week, and requires availability for shifts between 6:45 a.m. and 8:00 p.m. Monday through Friday, as well as weekend and holiday rotations. The employee must be able to arrive at work within 30 minutes of a phone call and work at all listed clinic locations.

Salem Clinic’s mission is to improve the health of those it serves in a spirit of compassion and respect. Benefits are offered for full-time and part-time employees budgeted for 22.5–40 hours per week.

Requirements

• Current Oregon State Driver’s License and reliable independent transportation every day.
• A phone, either cell or home.
• Experience dealing with the public in a fast-paced, customer-service-oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously.
• Ability to read, understand, and follow oral and written instructions.
• Must live close enough to arrive at work within 30 minutes of a phone call.
• Ability to work in a fast-paced environment while maintaining close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation to forward patient information to medical staff.
• Must pass the required spelling and typing test.
• Must be able to work flexible hours and shifts.
• Availability for weekend and holiday rotations.
• Detail-oriented, with the ability to prioritize a variety of tasks.
• Ability to work independently and as a team participant.

Responsibilities

• Travel to patient service sites as requested.
• Work flexible hours and shifts.
• Answer telephones promptly and cordially, following department scripting and protocol.
• Take messages and relay information to nursing staff or physicians, or make appointments as indicated by the circumstances and medical office policy.
• Cancel and reschedule appointments as directed by the template detail clerk or team leader.
• Review future appointments to ensure appropriate utilization of appointment time slots.
• Obtain referrals when needed to coordinate insurance benefits.
• Greet patients and visitors promptly, courteously, and helpfully.
• Check in patients and verify and update necessary information in the medical record.
• Enter demographic, insurance, and appointment information into the automated appointment system, electronic health record, and patient processing documents as needed.
• Determine, inform, and collect appropriate visit fees; validate patient visits; document and certify payments; and balance cash drawers.
• Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
• Refer disputes or patient concerns to Patient & Provider Relations as needed.
• Observe waiting areas and reassure patients who are waiting for lengthy periods.
• Notify licensed medical or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute forms and/or assist patients in completing them.
• Participate in departmental meetings, problem-solving groups, and ongoing in-service educational opportunities.

Benefits

• 401(k) retirement plan with 10% employer contribution.
• Clinic-paid employee premiums for medical, dental, and vision plans for full-time employees; 50% of premiums paid for part-time employees.
• Free lab and imaging services when performed at Salem Clinic for employees covered by the Clinic’s medical plan.
• Health Reimbursement Account.
• Life and long-term disability insurance.
• Paid time off and holiday pay.
• Flexible Spending Account.
• Athletic and Weight Management Club Credits.
• Bilingual pay differential program, with a 3% wage increase if qualified.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed