Patient Service Representative - Float

The Vancouver Clinic P.S.•Portland, OR

3d•Onsite

About The Position

Vancouver Clinic is seeking a Front Desk Representative for its Oregon Float Team. The role provides customer service to patients and their families by greeting them, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. The position requires multitasking, teamwork, and maintaining a positive attitude in a fast-paced environment. The primary coverage area is Vancouver Clinic’s Oregon locations, with occasional travel to and coverage at Washington locations based on business needs. The schedule is Monday through Friday, with varying 8-hour shifts based on department needs. Employees may need to maintain an activated smartphone capable of receiving text messages or using required applications, such as an authenticator app, for multi-factor authentication. The clinic serves patients seeking or considering care across a wide range of medical decisions, including vaccination, reproductive health, end-of-life decision-making, and gender-affirming treatment. Working with a diverse population of patients and colleagues, with or without reasonable accommodation, is an essential function of all positions at the Clinic. The hiring range is generally $18.00 to $21.37 per hour, with placement based on an evaluation of experience, plus a float differential of $3.08 per hour. The stated pay range is $17.31 to $24.24. Vancouver Clinic offers a competitive Total Rewards Program, with benefit eligibility dependent on position type and FTE. Benefit-eligible employees qualify beginning on the first of the month following one month of employment. Compensation and time-off programs vary based on factors including department, position type, primary work state, and FTE. Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available. Vancouver Clinic is an equal opportunity employer and an alcohol- and drug-free workplace. Offers are contingent on successful completion of background screening and immunization requirements.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Excellent phone skills and customer service behaviors.
Strong computer keyboarding skills.
Ability to multitask, work well with others as part of a team, and maintain a positive attitude in a fast-paced environment.
Applicants must be authorized to work for any employer in the United States.
Offers are contingent on successful completion of background screening and immunization requirements.

Nice To Haves

At least 1 year of medical front office experience.
Experience with Epic.

Responsibilities

Welcome and greet patients and their families.
Collect co-pays.
Obtain and complete insurance information.
Answer phone calls.
Schedule appointments.
Provide coverage primarily at Oregon locations and occasionally at Washington locations based on business needs.
Work with a diverse population of patients and colleagues, with or without reasonable accommodation.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D
Long-term disability
Health savings account
Flexible spending account
Employee assistance program
Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
401(k) retirement plan with employer matching contribution up to 4%
Competitive Total Rewards Program