Patient Service Representative - Float
About The Position
Vancouver Clinic is seeking a Front Desk Representative for its Oregon Float Team. The role provides patient-facing administrative support at Oregon locations, with occasional coverage at Vancouver Clinic locations in Washington based on business needs. The position requires a friendly demeanor, a positive attitude, and the ability to make a positive impact on patients while working in a fast-paced team environment. A maintained, activated smartphone capable of receiving text messages and/or using required apps may be necessary for multi-factor authentication. Employees must be able to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care across a wide range of medical decisions. The schedule is Monday through Friday, with varying eight-hour shifts based on department needs. The stated hiring range is generally $18.00 to $21.37 per hour, with placement based on an evaluation of experience, plus a float differential of $3.08 per hour. The posting also lists a pay range of $17.31 to $24.24 per hour. Vancouver Clinic offers a competitive Total Rewards Program. Benefit eligibility depends on factors such as position type and FTE, and eligible employees qualify beginning on the first of the month following one month of employment. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable. Vancouver Clinic is an equal opportunity employer and an alcohol- and drug-free workplace.
Requirements
- High school diploma or equivalent.
- At least one year of customer service experience.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills.
- Ability to work with a diverse population of patients and colleagues, with or without reasonable accommodation.
- Applicants must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
- Successful completion of background screening and immunization requirements is a condition of an offer.
Nice To Haves
- At least one year of medical front office experience.
- Experience with Epic.
Responsibilities
- Welcome and greet patients and their families.
- Collect co-pays.
- Obtain and complete insurance information.
- Answer phone calls.
- Schedule appointments.
- Provide excellent customer service to patients.
- Float primarily among Oregon locations and occasionally cover Vancouver Clinic locations in Washington based on business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D coverage
- Long-term disability
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
