Patient Service Technician - CMV (Delivering Medical Equipment)
About The Position
The Patient Service Technician delivers and picks up medical equipment from homecare patients, sets up equipment, provides instructions on basic use, and helps resolve equipment-use problems. The role schedules deliveries and pickups within a geographic territory, loads and unloads durable medical or infusion equipment, oxygen, and supplies, and maintains required delivery, reimbursement, vehicle, and regulatory documentation. The technician maintains vehicle readiness, performs routine vehicle checks, may clean or assist with equipment repairs, and responds to emergency delivery calls as needed, including on an on-call basis. The position requires compliance with applicable D.O.T., F.D.A., and Joint Commission requirements and the ability to safely operate a motor vehicle in varied conditions. It also involves entering patient homes, reporting specified safety or welfare concerns to a supervisor, and using required personal protective equipment.
Requirements
- Education or experience equivalent to a high school diploma.
- At least one year of related work experience.
- Must be at least 21 years of age at the time of hire.
- At least three years of driving history.
- Valid driver's license.
- Successful completion of Apria Healthcare's Driver Training Program.
- Must meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commission regulations.
- Basic computer skills.
- English reading, writing, and verbal skills.
- Basic math skills.
- Ability to perform the stated physical demands, including frequent lifting and carrying of objects weighing 10 to 160 pounds, and pushing or pulling objects weighing 20 to 60 pounds.
- Ability to safely operate a motor vehicle in day, night, varied weather, and traffic conditions.
- Must be able to use required personal protective equipment and perform duties in the described work environment.
Responsibilities
- Deliver and pick up equipment from homecare patients; set up equipment, instruct patients in its basic use, and assist with equipment-use problems.
- Schedule and organize daily deliveries and pickups according to geographic territory.
- Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicles.
- Comply with applicable regulatory requirements, including driver qualification documentation, hours-of-service and daily-log rules, hazardous-material requirements, and vehicle inspection and maintenance regulations.
- Complete and distribute delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance logs.
- Notify a supervisor of specified concerns discovered in a patient's home, including physical abuse, unsafe care conditions, or animals causing unsanitary conditions.
- Maintain vehicle logs and incident reports, ensure vehicles are in proper working condition, and ensure preventive maintenance is completed on schedule.
- Respond to emergency delivery calls as needed, including on an on-call basis.
- May clean equipment and assist with equipment repairs.
- Perform routine vehicle maintenance checks, including gasoline, oil and other fluids, tire pressure, and brakes; report malfunctions to a supervisor.
- Perform other related duties as directed by a supervisor.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short- and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
