PATIENT SERVICE TECH - CMV

Apria Healthcare•Irvine, CA

13d•$22 - $23

About The Position

The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, instructs patients on its basic use, and helps resolve equipment-use problems. The role organizes deliveries and pickups by geographic territory, loads and unloads medical equipment and supplies, completes delivery and maintenance paperwork, and ensures the delivery vehicle is safe and properly maintained. The technician follows applicable regulatory and driver requirements, reports specified patient-home safety concerns to a supervisor, and responds to emergency delivery calls, including on an on-call basis. The role may also involve cleaning and assisting with equipment repairs and other duties assigned by a supervisor. This position involves frequent driving during daytime and nighttime hours, entering patient homes, and handling or moving equipment. Physical demands include lifting and carrying objects weighing 10 to 160 pounds, pushing or pulling loads, climbing stairs, and frequently standing, walking, kneeling, reaching, or stooping. Work may take place in varied weather, traffic, lighting, temperature, and noise conditions. The employee may encounter dust, fumes, chemicals, cryogenic fluids, and other hazards, and may need to use personal protective equipment and hand or material-handling tools. The anticipated pay range is $21.56 to $23.05 per hour. Actual compensation may vary based on experience, skills, education, and location. Accendra Health offers a benefits program that includes medical, dental, and vision coverage, paid time off, a 401(k) plan, flexible spending accounts, life and disability insurance, accident insurance, paid parental leave, domestic partner benefits, and well-being programs.

Requirements

Education or experience equivalent to a high school diploma.
At least one year of related work experience.
Must be at least 21 years old at the time of hire.
At least three years of driving history.
Valid driver's license specific to the vehicle operated for the job.
Successful completion of Apria Healthcare's Driver Training Program.
Meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commission regulations.
Basic computer skills.
English reading, writing, and verbal skills.
Basic math skills.
Business acumen, problem-solving and analysis, communication proficiency, and personal effectiveness/credibility.
Ability to meet the stated physical demands, including lifting, carrying, pushing, pulling, climbing stairs, and frequent standing, walking, kneeling, reaching, or stooping.

Responsibilities

Deliver and pick up equipment from homecare patients; set up equipment, explain its basic use, and help patients address equipment-use problems.
Schedule and organize daily deliveries and pickups by geographic territory.
Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicles.
Comply with applicable regulatory requirements, including driver qualification, hours-of-service, daily-log, hazardous-materials, vehicle-inspection, and vehicle-maintenance requirements.
Complete and distribute delivery, pickup, reimbursement, and vehicle-maintenance paperwork to appropriate personnel.
Notify a supervisor of specified concerns found in a patient's home, including physical abuse, unsafe or unsanitary conditions, insufficient food for children, or animals causing unsanitary conditions.
Maintain daily vehicle maintenance logs and incident reports, ensure vehicles are in proper working condition, and ensure preventive maintenance is performed on time.
Respond to emergency delivery calls as needed, including on an on-call basis.
Clean equipment and assist with equipment repairs as needed.
Perform routine vehicle checks, including checking gasoline, oil, fluids, tire pressure, and brakes, and report malfunctions to a supervisor.
Perform other related duties as directed by a supervisor.