Patient Service Technician II - Lab Services - Kelsey Seybold Clinic: Fort Bend

UnitedHealth Group • Sugar Land, TX

3d • $16 - $29

About The Position

The Patient Service Technician II performs phlebotomy, specimen collection and processing, and CLIA-waived testing for pediatric and adult patients. The role includes maintaining accurate laboratory records, performing quality controls and proficiency testing, and maintaining laboratory instruments in accordance with manufacturer recommendations and applicable safety guidelines. The technician works with minimal or no supervision when performing waived tests and follows laboratory procedures. The position is based at Kelsey-Seybold Clinic’s Fort Bend location.

Requirements

• High school diploma or equivalent from an accredited school.
• Obtain BLS within 30 days of employment.
• Complete the KSC review/skill validation program within 90 days of hire.
• At least 2 years of experience if the candidate completed an accredited Phlebotomy Program; or at least 3 years of directly related phlebotomist experience in a patient service center, clinic, or hospital, including at least 1 year of waived testing and specimen processing experience in a clinical setting.
• Experience with computers and Windows-based software.
• Ability to speak, write, and understand English.
• Ability to use related equipment.
• Ability to practice good customer service principles and practices.

Nice To Haves

• Certified Phlebotomist and Certified/Registered Medical Assistant.
• Membership in an accredited phlebotomy national organization.
• Prior EPIC experience.
• Knowledge of electronic medical record systems.
• Bilingual ability.
• Ability to use Microsoft software applications, including Word and Excel.

Responsibilities

• Perform pediatric and adult venipunctures, finger sticks, heel sticks, and other specimen collection services ordered by providers.
• Perform CLIA-waived tests according to the laboratory procedure manual, with minimal or no supervision. Tests may include urine dip, pregnancy tests, finger-stick blood glucose, fecal occult blood, rapid influenza, finger-stick PT/INR, monospots, sed rates, and rapid streps.
• Maintain accurate laboratory records and make them available for inspections and audits by the Lab Supervisor, Lab Director, Lab Consultant, and CLIA Surveyors.
• Perform required quality controls and participate in the proficiency testing program as required.
• Maintain laboratory instruments according to manufacturer recommendations and follow applicable safety guidelines.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase.
• 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED