Patient Service Specialists

Florida Cancer Specialists•Hudson, FL

9d•Onsite

About The Position

The Patient Services Specialist handles most clerical duties associated with a medical clinic. The role is divided into front-office stations with distinct duties, but all specialists are expected to learn and perform the duties of every station and assist coworkers as needed. Specific duties may vary depending on office layout and the station assigned. The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to meet time-sensitive priorities. Other duties and projects may be assigned. The role works Monday through Friday, 8:00 AM to 5:00 PM, in a fast-paced, multi-site environment. Travel to satellite offices and offsite meetings is required, estimated at 26–50%. The role is not remote.

Requirements

High school diploma or GED.
Strong attention to detail and ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Strong problem-solving, analytical, decision-making, planning, time-management, and organizational skills; ability to exercise independent judgment.
Ability to handle sensitive and confidential material and emotionally charged matters with diplomacy and tact.
Good command of the English language; effective oral and written communication, presentation, and active-listening skills.
Strong customer-service orientation and ability to work collaboratively with employees, physicians, community members, and other stakeholders.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license for travel to satellite offices and offsite meetings, and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.
Demonstrated strong copywriting and editing skills.

Nice To Haves

Experience in the healthcare field is highly preferred.
A second language is an asset but not required.

Responsibilities

Handle clerical duties associated with a medical clinic.
Learn and perform the duties of all front-office stations.
Assist coworkers with Patient Services Specialist duties as needed.
Meet time-sensitive priorities while adapting to changing priorities and office needs.
Travel to satellite offices and offsite meetings.
Perform other duties and projects as assigned.