Patient Navigation Specialists 1

Guardant Health

4d•$20 - $28•Remote

About The Position

Guardant Health is hiring a full-time Patient Navigation Specialist I – Screening for its newly formed Screening Patient Navigation Department. The department supports patients through the screening process to ensure timely and successful sample collection. In this role, you will coordinate screening activities and communicate with patients, providers, vendors, sales representatives, and internal teams to provide a strong patient experience and support operational excellence. You will document communications, follow established workflows, monitor cases and service levels, meet case-management and turnaround-time goals, resolve escalated issues, and contribute to improving navigation processes. The position is primarily remote, although occasional travel to Guardant Health offices for training or meetings may be required. Employees who live within 50 miles of a Guardant facility are required to work onsite Mondays, Tuesdays, and Thursdays under the company’s hybrid-work policy. Work-hour flexibility and availability during U.S. company-observed holidays, including the annual holiday shutdown, are required based on client and operational needs.

Requirements

High school diploma required.
At least 2 years of customer service experience in pharma, diagnostics, medical device, biotech, or healthcare settings.
Strong proficiency in Microsoft Office.
Ability to work independently with excellent time-management, multitasking, and organizational skills.
Exceptional written and verbal communication skills and strong attention to detail.
Ability to collaborate across teams in an operationally complex, multi-product environment.
Ability to adapt quickly to changing procedures, policies, and priorities.
Flexibility in working hours based on client and operational needs.
Availability to work during U.S. company-observed holidays, including the annual holiday shutdown, based on client and operational needs.
Ability to lift routine office supplies, use office equipment, and sit for extended periods.

Nice To Haves

Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field.
Experience with Salesforce CRM.
Bilingual skills, including English/Spanish or other languages.

Responsibilities

Coordinate patient screening activities as the primary contact for patients, providers, vendors, and sales teams.
Communicate professionally by phone, email, and Salesforce CRM throughout the patient navigation workflow.
Build and maintain relationships with patients, vendors, sales representatives, and internal stakeholders.
Participate in territory-specific meetings with sales and client services associates to align business needs and priorities.
Accurately and promptly document patient and provider communications in Salesforce and other systems.
Follow established Standard Operating Procedures for patient navigation workflows.
Monitor and track case progress, escalate issues appropriately, and ensure service level agreements are met.
Achieve individual and team goals for case management and turnaround times.
Resolve escalated situations professionally and efficiently using problem-solving skills.
Adapt to a fast-paced and changing work environment.
Assist with additional administrative duties as assigned.
Support continuous improvement initiatives to refine navigation workflows and improve operational efficiency.
Use AI-enabled tools thoughtfully and responsibly, consistent with company policies, ethical standards, and regulatory requirements.