Director of Patient Navigation

Advocate Health • Charlotte, NC

5d • $63 - $95 • Remote

About The Position

The Director of Patient Navigation leads enterprise-wide oncology nurse navigation across Advocate Health’s Midwest and Southeast divisions. The role develops standards and methods for identifying when patients should receive oncology navigation, coordinating follow-up, and transitioning patients to survivorship programs or end-of-life care. It oversees system-wide navigation processes, performance management, quality improvement, education, tracking, and multidisciplinary collaboration to support coordinated cancer care across the continuum.

This is a remote position with enterprise responsibility. Travel to support teams and programs across the divisions is required, with approximately 2–3 trips per month anticipated; frequency and duration may vary according to business needs and the candidate’s location. Relocation assistance may be available to candidates outside approved remote-work states. Remote work is not permitted for short or long periods in the listed restricted states or internationally.

Requirements

• Bachelor’s degree in Nursing.
• Five years of clinical experience in Oncology.
• Credentialed as an Oncology Certified Nurse (OCN).
• Ability to travel to support teams and programs across the Midwest and Southeast divisions; approximately 2–3 trips per month are anticipated.
• Ability to lift objects weighing up to 25 pounds; occasional stooping, kneeling, and crouching; ability to sit or stand for long periods.

Nice To Haves

• Master’s degree in Nursing, Healthcare Administration, or Business Administration.
• Experience as an Oncology Nurse Navigator.
• Director-level experience in Oncology Nurse Navigation or Patient Navigation.
• Strong Enterprise- or Regional Manager-level leadership experience in a large, complex healthcare organization, particularly overseeing Oncology Nurse Navigation across multiple hospitals, markets, or regions.

Responsibilities

• Lead development of standards and methodology for identifying when cancer patients should receive care coordination from an Oncology Patient Navigator (OPN), including follow-up and transitions to survivorship or end-of-life care.
• Oversee development of assessment tools, guidelines, pathways, and algorithms for OPNs, and facilitate care aligned with nationally accepted clinical guidelines and local resources.
• Oversee and implement system-wide processes to assess patient needs, connect patients with appropriate resources, and support transfers without breaks in communication or service.
• Create and monitor a performance-management program for OPNs, including progress toward localized care, clinical outcomes, and administrative goals.
• Collaborate with staff on performance-improvement monitoring and conduct annual reviews of oncology nurse navigators.
• Determine the job scope of Patient Navigators who are not RNs based on their expertise and education, and address role and responsibility variations.
• Provide leadership and expertise for the Patient Navigator Academy, recommend educational content, facilitate the system-wide biannual Patient Navigator Summit, and update orientation and curriculum.
• Assist with implementation of quality-improvement processes for cancer care management across the continuum.
• Collaborate with data warehouse and registry teams, administration, and IT to select, design, and implement patient-navigation tracking and metric-monitoring methods and technology.
• Organize multidisciplinary conferences with the Oncology Registry, including identifying cases, collecting data, communicating with physicians, ensuring documentation, and supporting standardized care protocols aligned with nationally recognized guidelines.
• Develop and implement program policies and procedures, assess multidisciplinary-team educational needs, and assist with coordinating educational programs.
• Evaluate, develop, market, and implement collaborative initiatives that promote supportive-care programming for the patient population, including internet sites.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential premium and incentive pay for eligible positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Director