Director of Patient Navigation

Advocate Health and Hospitals Corporation • Charlotte, NC

3d • Remote

About The Position

The Director of Patient Navigation leads enterprise oncology nurse navigation across Advocate Health’s Midwest and Southeast divisions. This remote position develops standards, processes, tools, and performance oversight to support cancer patients throughout the care continuum, including transitions to survivorship programs or end-of-life care. The role works with Oncology Patient Navigators (OPNs), clinical teams, administration, registries, and IT to promote coordinated, guideline-based care, monitor outcomes, improve quality, and provide appropriate patient resources. Travel to support teams and programs is required, with approximately 2–3 trips per month anticipated; frequency and duration may vary based on business needs and the selected candidate’s location. Candidates outside approved remote-work states may be eligible for relocation assistance to an Advocate Health local market. Remote work is not permitted, even for short or long periods, in CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, or WA, or internationally.

Requirements

• Bachelor’s degree in Nursing.
• At least 5 years of clinical experience in Oncology.
• Credentialed as an Oncology Certified Nurse (OCN).
• Ability to lift objects weighing up to 25 pounds; occasional stooping, kneeling, and crouching; ability to sit or stand for long periods.
• Ability to travel to support teams and programs across the Midwest and Southeast divisions, approximately 2–3 trips per month anticipated.

Nice To Haves

• Master’s degree in Nursing, Healthcare Administration, or Business Administration.
• Experience as an Oncology Nurse Navigator.
• Director of Oncology Nurse Navigation or Patient Navigation experience.
• Strong Enterprise- or Regional Manager-level leadership experience in a large, complex healthcare organization, particularly overseeing Oncology Nurse Navigation across multiple hospitals, markets, or regions.

Responsibilities

• Lead development of standards and methodology for identifying when patients in their cancer journey should receive care coordination from an Oncology Patient Navigator.
• Develop standards for OPN patient follow-up and transitions to survivorship programs or end-of-life care.
• Oversee development of assessment tools, guidelines, pathways, and algorithms that help OPNs support patients across the care continuum.
• Work with OPNs to promote coordinated care using local resources and nationally accepted clinical guidelines.
• Oversee and implement system-wide processes to assess cancer patients’ needs, provide access to appropriate resources, and maintain communication and service continuity during patient transfers.
• Create a performance-management oversight program for OPNs and monitor program progress against care-management, clinical outcome, localized-care, and administrative goals.
• Collaborate with staff to design and implement performance-improvement monitoring and conduct annual reviews of oncology nurse navigators.
• Determine the scope of Patient Navigator roles based on expertise and education when the position is not filled by an RN, and address variations in navigator roles and responsibilities.
• Provide expertise and leadership for the Patient Navigator Academy, recommend educational content, facilitate logistics for the system-wide biannual Patient Navigator Summit, and update the Academy’s orientation process and curriculum.
• Assist with implementing quality-improvement processes for cancer care management across the continuum.
• Collaborate with data warehouse/registry, administration, and IT teams to select, design, and implement patient-navigation tracking and metric-monitoring methods and technology.
• Organize multidisciplinary conferences with the Oncology Registry, including identifying cases, collecting data, communicating with physicians, ensuring documentation, and supporting use of standardized care protocols aligned with nationally recognized guidelines.
• Develop and implement policies and procedures that guide and support program functions.
• Assess multidisciplinary team educational needs and assist in coordinating educational programs.
• Evaluate, develop, market, and implement collaborative patient-population initiatives that promote supportive-care programming, including internet sites.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select positions, incentive pay for select positions, and opportunity for annual performance-based increases.
• Programs that invest in career development.
• Relocation assistance may be available to candidates who do not live in an approved remote-work state.

What This Job Offers

• Job Type: Full-time
• Career Level: Director