Medical Front Office - Patient Service Specialist

Select Medical•Powell, OH

2d•Onsite

About The Position

Select Medical is seeking a friendly, customer-focused professional to join its Front Office team. The role is suited to someone who enjoys working with people, provides exceptional customer service, and can thrive in a fast-paced environment. Strong communication, attention to detail, multitasking, and a commitment to a positive patient experience are important. Candidates from retail, hospitality, banking, customer service, or healthcare are welcome, including those eager to build a career in healthcare. The organization offers ongoing training, development opportunities, and potential career growth, including expanded Front Office responsibilities, specialized training, advancement to Senior Patient Service Specialist or Lead roles, and exploration of operations, revenue cycle, training, management, and other healthcare career paths. The position is full-time at the Powell, Ohio location. The schedule is Monday and Wednesday, 10 a.m.–7 p.m.; Tuesday and Thursday, 8 a.m.–5 p.m.; and Friday, 7 a.m.–4 p.m. Compensation is $16.00–$19.00 per hour, depending on experience. Listed benefits apply to full-time employees working 32 or more hours per week.

Requirements

High school diploma or GED.
Strong communication skills, attention to detail, and ability to multitask.
Customer-focused approach and commitment to creating a positive patient experience.

Nice To Haves

One year of front desk experience.
Healthcare experience.

Responsibilities

Greet and register patients, explain what to expect during their visit, and provide information about their next appointment at checkout.
Schedule patient appointments in person and by phone.
Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
Collect patient co-pays.
Manage payer approvals and conduct insurance authorizations and verifications.