Medical Front Office - Patient Service Specialist

RUSH Physical Therapy•Chicago, IL

10d•$21 - $22•Onsite

About The Position

The Patient Service Specialist manages both the patient-facing and business operations of an outpatient physical therapy center in Chicago. This role helps create an exceptional patient experience from the front desk, including welcoming and registering patients, explaining what to expect during visits, and providing next-appointment information at checkout. The specialist also schedules appointments, coordinates with external and internal contacts, collects co-pays, manages payer approvals, and completes insurance authorizations and verifications. The position is full-time, located at 1725 W Harrison St, Suite 440, Chicago, IL 60612. The schedule is Monday through Friday, with hours that vary and may include some evenings. Compensation is $21.00–$22.00 per hour, depending on experience. Listed benefits apply to full-time employees working at least 32 hours per week.

Requirements

High school diploma or GED.
At least 1 year of front desk experience.

Nice To Haves

At least 1 year of medical office experience.
Healthcare experience.

Responsibilities

Greet and register patients.
Provide patients with information about what to expect during their visit.
Provide patients with information about their next appointment at checkout.
Schedule patient appointments in person and by phone.
Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
Collect patient co-pays.
Manage payer approvals.
Conduct insurance authorizations and verifications.