Patient Service Specialist - Medical Front Office

Select Medical • Coppell, TX

9d • Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist for its outpatient center in Coppell, Texas. The role supports front-office operations and therapists and therapy assistants while providing outstanding customer service. The position requires adaptability and the ability to work effectively both independently and with others. Travel to other locations may be required as needed.

The Patient Service Specialist processes referrals, schedules patients, completes intake and data-entry tasks, verifies insurance and authorizations, reviews benefits with patients, collects copays, and handles billing and closing reports, along with other tasks as needed. The posted schedule is Monday through Thursday, 2 p.m. to 7 p.m., and Friday, 7 a.m. to 4 p.m. Starting pay is $18–$25 per hour, based on experience; compensation also depends on the candidate’s years of experience and internal equity.

Requirements

• High school diploma or GED.
• Ability to work effectively with others or independently.
• Organized and adaptable.
• Provide outstanding customer service.

Nice To Haves

• Customer service experience.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration experience.

Responsibilities

• Greet patients.
• Answer phones.
• Complete patient intake and data entry.
• Verify insurance and obtain pre-authorizations.
• Schedule patient appointments.
• Operate the front office of outpatient centers.
• Support therapists and therapy assistants.
• Process referrals and review benefits with patients.
• Collect copays.
• Prepare billing and closing reports.
• Complete daily cash balancing and weekly banking deposits.
• Travel to other locations as needed.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED