Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist works at the front desk of an outpatient physical therapy center in Chicago, providing an exceptional experience for patients. The role manages both patient-facing and business-side duties, supporting patients before, during, and after their visits. This is a part-time position at 444 W Jackson Blvd, 1st floor, Chicago, IL 60606. The schedule is Monday through Friday, with hours that vary. Compensation is $18.00–$20.00 per hour. Part-time employees may be eligible for a 401(k) after reaching 1,000 hours within their first anniversary or subsequent calendar year.
Requirements
- High school diploma or GED.
- One year of medical office experience.
- Experience with insurance verification.
Nice To Haves
- One year of front desk experience.
- Bilingual.
Responsibilities
- Greet and register patients, explain what to expect during their visit, and provide information about their next appointment at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays, manage payer approvals, and conduct insurance authorizations and verifications.
Benefits
- Part-time positions may be eligible for a 401(k) after reaching 1,000 hours within the first anniversary or subsequent calendar year.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
