Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist manages both the patient-facing and business operations of an outpatient physical therapy center in Brandon, Florida. The role helps create an exceptional patient experience from arrival through checkout by greeting and registering patients, explaining what to expect during visits, and providing information about upcoming appointments. The specialist also schedules appointments, communicates with external and internal parties, collects co-pays, and manages insurance-related processes. The position is full-time and follows a weekday schedule that varies. Compensation is $16.00–$20.00 per hour, depending on experience.
Requirements
- High school diploma or GED.
- One year of front desk experience.
Nice To Haves
- One year of medical office experience.
- Insurance verification experience.
- Bilingual.
Responsibilities
- Greet and register patients.
- Explain what patients can expect during their visit and provide information about their next appointment at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays.
- Manage payer approvals.
- Conduct insurance authorizations and verifications.
Benefits
- Mentorship and orientation programs.
- Generous paid time off.
- Medical and prescription coverage options.
- Health, vision, and dental plan offerings.
- Company-matching 401(k) retirement plan.
- Life and disability protection.
- Opportunity for internal movement across 1,900 centers in 39 states.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
