Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist manages both the patient-facing and business operations of an outpatient physical therapy center located in the Sartell Medical Center. The role helps create an exceptional patient experience by supporting patients from check-in through checkout, providing visit and follow-up appointment information, scheduling appointments, coordinating communications, and handling payments and insurance processes. The position is full-time, based at 2251 Connecticut Ave South, Suite 3600, Sartell, MN 56377. The schedule is Monday through Friday, with weekday hours ranging as early as 6:45 a.m. and as late as 6 p.m. Compensation is $17.50–$20.00 per hour.
Requirements
- High school diploma or GED.
Nice To Haves
- One year of front desk experience.
- Healthcare experience.
Responsibilities
- Greet and register patients, provide information about what to expect during their visit, and share next-appointment information at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays, manage payer approvals, and conduct insurance authorizations and verifications.
Benefits
- Mentorship and orientation programs.
- Generous paid time off.
- Medical and prescription drug plan offerings.
- Health, vision, and dental plan offerings.
- Company-matching 401(k) retirement plan.
- Life and disability protection. Benefits are for full-time employees working 32 or more hours per week.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
