Patient Service Specialist PRN - Vanderbilt Heart & Vascular Institute

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments, with occasional guidance. Duties may include inbound and outbound telephone calls, cash management, appointment scheduling, insurance updates, and patient check-in and check-out. The specialist also navigates more complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. This position is with the Vanderbilt Heart and Vascular Institute’s outpatient business team in Franklin, Tennessee. The institute provides comprehensive cardiovascular care through specialist expertise, advanced technology, innovative treatments, research, and collaborative programs. The role supports patient access and care coordination by ensuring administrative requirements are ready for patient visits.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability at an intermediate level.
Basic awareness of surgery scheduling.
Novice-level patient scheduling, patient documentation, and medical terminology and documentation capabilities.

Responsibilities

Conduct patient check-in and check-out.
Coordinate follow-up appointments or procedures required for patients.
Schedule appointments, procedures, or surgeries based on clinical communication or direct requests.
Create positive first impressions through customer service.
Work with patients and outside facilities to ensure referrals, pre-certifications, clinical records, documentation, orders, and consults are received and ready to view before patient visits.
Handle inbound and outbound telephone calls, cash management, appointment scheduling, and insurance updates as needed.
Coordinate complex scheduling involving multiple services or outside facilities and providers.
Perform other duties as assigned.