Patient Service Specialist PRN - Vanderbilt Heart & Vascular Institute

Vanderbilt University Medical Center • Nashville, TN

2d

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments, with occasional guidance. The role may involve inbound and outbound calls, cash management, appointment scheduling, insurance updates, and patient check-in and check-out. It also supports more complex patient needs, including coordinating appointments across multiple services and arranging care with outside facilities or providers.

The position is with the Vanderbilt Heart and Vascular Institute, a comprehensive cardiovascular program providing specialized, patient-centered care. The specialist helps ensure patients have a positive experience and that administrative requirements are ready before their visits.

Requirements

• High school diploma or GED.
• One year of relevant work experience.

Responsibilities

• Conduct patient check-in and check-out.
• Coordinate follow-up appointments and procedures required for patients.
• Schedule appointments, procedures, or surgeries based on clinical communication or direct requests.
• Provide positive first impressions using customer service skills.
• Work with patients and outside facilities to ensure referrals, pre-certifications, clinical records, documentation, orders, and consults are received and ready before patient visits.
• Handle inbound and outbound telephone calls, cash management, appointment scheduling, and insurance updates as needed.

Benefits

• The benefits package may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED