Patient Service Specialist, Liver & Kidney Transplant Center

Vanderbilt University Medical Center•Nashville, TN

3d•Onsite

About The Position

Provides service to patients before, during, or after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. The responsibilities listed are a general overview of the position and additional duties may be assigned. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Requirements

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Customer Service (Intermediate)
Patient Scheduling (Novice)
Patient Documentation (Novice)
Medical Terminology & Documentation (Novice)
Appointment & Procedural Scheduling (Fundamental Awareness)
Relevant Work Experience
1 year experience
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.