Patient Service Specialist - Internal Medicine Clinic

Vanderbilt University Medical Center•Nashville, TN

10h

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. The specialist performs the responsibilities of an Associate Patient Service Specialist, schedules appointments and procedures, manages registration and patient work queues, and coordinates receipt of pre-appointment orders and consults. The role also communicates with patients through the patient portal and uses critical decision-making to route messages appropriately. Additional duties may be assigned.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability, including sensitivity and responsiveness to customer needs.
Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
Ability to receive and record patient information.
Basic ability to comprehend medical terminology and documentation.
Ability to coordinate diagnostic testing and procedural scheduling within hospital computer systems.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consults are received and ready to view before patient visits.
Communicate with patients through the patient portal and route messages appropriately using critical decision-making.
Provide patient service before, during, or after appointments and support efficient clinic workflow.