Patient Service Specialist - Franklin Medical Specialties Clinics
About The Position
The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. This front desk role supports the Rheumatology, Infusion, Nephrology, Endocrinology, and Infectious Disease clinics. The specialist helps maintain efficient workflows, supports appropriate use of technology, communicates effectively, and navigates complex patient needs, including appointments involving multiple services or coordination with outside facilities and providers. The role includes scheduling appointments and procedures, managing registration and patient work queues, and ensuring that pre-appointment orders and consultations from patients or outside facilities are received and available before visits. The specialist also communicates with patients through the patient portal and uses judgment to route messages appropriately. Additional duties may be assigned.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using hospital or clinic computer systems.
- Ability to receive and record patient information.
- Ability to comprehend medical terminology.
- Intermediate customer-service capability, including anticipating and responding to customer needs.
Responsibilities
- Perform all Associate Patient Service Specialist job responsibilities proficiently.
- Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manage registration and patient work queues.
- Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations are received and ready to view before patient visits.
- Communicate with patients through the patient portal and route messages appropriately using critical decision-making.
- Support efficient clinic workflow and appropriate use of technology.
- Coordinate scheduling for patients requiring multiple services or coordination with outside facilities or providers.
Benefits
- Comprehensive benefits package that may include health, disability, retirement, and/or wellness offerings.
- Opportunities for professional growth.
- Supportive community and sense of purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
