Patient Service Representative (PSR) - Clinics

Advocate Health and Hospitals Corporation • Park Ridge, IL

2d • Onsite

About The Position

The Patient Service Representative (PSR) supports providers and patients as a member of the ambulatory care team, helping deliver a seamless, compassionate experience. The role provides service to patients who arrive for appointments or contact the office by telephone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also includes entering patient and payer billing information at the time of service, following up accurately on missing information, and maintaining accurate and timely medical records in accordance with practice and medical group standards.

The position is based at the Park Ridge location. Office hours are Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to noon. The schedule consists of 8.5-hour shifts with a lunch break, including one late weekday shift until 6 p.m. per week and a Saturday rotation.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the office by telephone or in person.
• Assist patients with appointment requests and information about tests and procedures, bills and charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service and follow up accurately on missing information.
• Maintain accurate and timely medical records according to practice and medical group standards.
• Support providers and connect with patients as part of the ambulatory care team.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED