Patient Service Representative (PSR) Float - Specialty Clinics
About The Position
The Patient Service Representative (PSR) Float provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports revenue collection by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. The representative also assists clinical staff in maintaining accurate medical records. As a member of the ambulatory care team, the PSR Float supports providers, connects with patients, and helps provide a seamless, compassionate experience. The role serves patients who arrive for appointments or contact the clinic by phone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The position ensures billing information is entered at the time of service, follows up on missing information, and upholds medical-record standards. The position covers Women's Health, MFM, Urogynecology, Urology, Men's Health, and General and Plastic Surgery clinics. It is based in the Kenosha and Racine, Wisconsin area and is scheduled Monday through Friday in eight-hour shifts between 7 a.m. and 5 p.m.
Requirements
- High school diploma or equivalent.
- Two years of related customer service experience, preferably in healthcare.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without assistance; patient-handling equipment and at least one other associate are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payments at the time of service to support revenue collection.
- Enter accurate and current patient and payer billing information at the time of service and follow up on missing information.
- Assist clinical staff in maintaining accurate medical records and uphold medical-group and practice standards for timely, accurate records.
- Float among the Women's Health, MFM, Urogynecology, Urology, Men's Health, and General and Plastic Surgery clinics.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, such as shift and on-call pay, based on the teammate's job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
