Patient Service Specialist - Franklin Medical Specialties Clinics

Vanderbilt University Medical Center•Franklin, TN

About The Position

Provides patient service before, during, or after appointments with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. Navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. This front desk role supports Rheumatology, Infusion, Nephrology, Endocrinology, and Infectious Disease clinics.

Requirements

At least 1 year of relevant work experience.
High school diploma or GED.
Customer service capability, including anticipating and responding to customer needs.
Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
Ability to receive and record patient information.
Basic ability to comprehend medical terminology and documentation.
Basic awareness of coordinating and scheduling diagnostic testing and procedures using hospital computer systems.

Responsibilities

Performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before patient visits.
Communicates with patients through the patient portal and uses critical decision-making to route messages appropriately.
May perform additional duties as assigned.