Patient Service Specialist PRN - Clarksville Women's Health Clinic

Vanderbilt University Medical Center • Clarksville, TN

1d

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments, with occasional guidance. The role may involve inbound and outbound calls, cash management, appointment scheduling, insurance updates, and patient check-in and check-out. It also supports more complex patient needs, including coordinating appointments involving multiple services or arrangements with outside facilities and providers.

The position supports Vanderbilt Women’s Health, which provides comprehensive, patient-centered care for women at every stage of life. The clinic’s multidisciplinary team delivers preventive and routine gynecologic care, pregnancy and childbirth care, menopause services, and treatment for complex health conditions.

This is a PRN, as-needed position with weekday daytime hours. Additional duties may be assigned.

Requirements

• High school diploma or GED.
• One year of relevant work experience.

Responsibilities

• Conduct patient check-in and check-out.
• Coordinate follow-up appointments and procedures required for patients.
• Schedule appointments, procedures, and surgeries based on clinical communication or direct requests.
• Provide positive first impressions through customer service.
• Work with patients and outside facilities to ensure referrals, pre-certifications, clinical records and documentation, orders, and consults are received and ready before patient visits.
• Handle patient communications, cash management, insurance updates, and appointment scheduling as needed.

Benefits

• The position may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED