Patient Service Specialist PRN - Clarksville Women's Health Clinic

Vanderbilt University Medical Center•Clarksville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments, with occasional guidance. The role supports patient access and clinic operations through appointment coordination, patient check-in and check-out, insurance updates, cash management, and inbound and outbound telephone calls. It also navigates more complex patient needs, including coordinating appointments across multiple services and with outside facilities or providers. Based at the Clarksville Women's Health Clinic, this position supports Vanderbilt Women’s Health, which provides comprehensive, patient-centered care across women’s life stages through a multidisciplinary team and coordinated specialty services. The position is PRN (as needed), with Monday–Friday daytime hours. Additional duties may be assigned.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability at an intermediate level.
Basic awareness of surgery scheduling, patient scheduling, patient documentation, and medical terminology and documentation.

Responsibilities

Conduct patient check-in and check-out.
Coordinate follow-up appointments or procedures required for patients.
Schedule appointments, procedures, or surgeries based on clinical communication or direct requests.
Create positive first impressions through customer service.
Work with patients and outside facilities to ensure referrals, pre-certifications, clinical records and documentation, orders, and consults are received and ready to view before patient visits.
Handle patient service tasks such as telephone calls, cash management, appointment scheduling, insurance updates, and coordination of complex patient needs.