Patient Service Specialist - Urgent Care

Cleveland Clinic • North Canton, OH

3d • Onsite

About The Position

Join Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care in North Canton, working alongside caregivers to provide patient-first healthcare. Patient Service Specialists support patients and their families, help create exceptional experiences, and contribute to positive impacts in the community. This role can also serve as a steppingstone to other careers in customer service and other Cleveland Clinic departments.

The caregiver works variable shifts within the stated operating hours. The position provides a welcoming, professional experience for patients and visitors, addresses patient issues, and performs a range of registration, scheduling, insurance, communication, record-tracking, and front-desk workflow activities. The role also involves maintaining confidential patient information and may include patient outreach to support health maintenance and care compliance.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; alternatively, an associate’s degree and one year of experience, or a bachelor’s degree.
• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications.

Nice To Haves

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Responsibilities

• Provide a comprehensive, proactive, “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities, such as proactive patient calls to assist with health maintenance and care compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED