Patient Service Specialist II

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

1d•Onsite

About The Position

The Patient Service Specialist II is responsible for accurately completing patient registrations in EPIC, verifying and updating demographics, screening for insurance eligibility, and handling self-pay applications. This role also involves making patient reminder calls to decrease unused appointment slots, assisting patients with scheduling, rescheduling, and medication refill requests via phone, and performing scheduling for walk-ins. Additionally, the specialist generates no-show letters, schedules follow-up appointments, referrals, and ancillary services, distributes faxes, completes referral work queues, ensures patients receive after-visit summaries, and completes work notes as directed by providers. Other duties include collecting copays and coinsurance, reconciling daily deposits, managing patient documentation applications, transcribing and entering referral orders, and completing prior authorizations.

Requirements

Strong organizational skills and ability to prioritize tasks
Strong interpersonal skills and ability to work with a wide variety of individuals.
Ability to identify and solve problems independently.
Excellent in verbal and communication skills.
Excellent Customer Service skills.

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework
Previous Medical Office experience

Responsibilities

Accurately completes EPIC registration for each patient, verifying and updating demographics.
Screens for insurance eligibility and scans correct insurance cards.
Offers SPN Sliding Fee application for Self-Pay patients and ensures acknowledgement is signed.
Ensures E-sign Consent for treatment and insurance authorization is completed if due.
Performs Patient reminder calls to decrease unused appointment slots.
Assists patients with scheduling, rescheduling appointments, and medication refill requests via phone.
Performs scheduling for Walk Ins.
Generates no show letters through EPIC.
Schedules follow up appointments, referrals, and ancillary services as directed by EPIC provider orders.
Returns phone messages and assists patients.
Distributes land line faxes to appropriate Clerical and Clinical Teammates.
Completes appropriate referral work ques.
Ensures Patient receives AVS (after visit summary).
Completes work notes as directed by provider.
Collects copays and coinsurance as applicable at Check out or Check in.
Completes standard work for daily deposit and reconciliation.
Manages ON Base Patient Documentation Application.
Transcribes orders/Enters Referral Orders.
Schedules Incoming referrals by practice protocols.
Completes Prior Authorizations as required.