Patient Service Specialist

Maine Eye Center•Netarts, OR

7d•Onsite

About The Position

Become a member of our growing ophthalmology team! Maine Eye Center is a great place to start your healthcare career. We will provide in-house training. Maine Eye Center’s vision is to be the preferred regional ophthalmology practice for comprehensive medical and surgical eye care. Our mission is to consistently provide high quality eye care and outcomes through excellent service, exceptional doctors, staff, and state of the art technology. Maine Eye Center Core Values include: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.

Requirements

Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
Ability to communicate and speak clearly and concisely.
Exceptional customer service skills
Ability to exercise judgement, initiative, and possess problem-solving skills.
Professional communication with internal and external contact and patients.
Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.
Minimum of one year of administrative experience.
Clear and concise verbal and written communication skills are required.
Good judgment, initiative, and problem-solving skills are necessary.
Attention to detail and accuracy in a fast-paced, multi-tasking environment is essential.
High school diploma or equivalent is required.
None

Responsibilities

Greet patients, visitors, and vendors upon arrival, ensuring a welcoming and friendly environment
Efficiently check-in patients using office procedures, confirm all required information is recorded accurately
Verify and update patient information in the Practice Management system
Verify and update insurance information in the Practice Management system
Check for required PCP referrals, confirm their validity
Ensure POA and Minor Proxy Authorization documentation is on file, as necessary
Collect copays and outstanding balances due at the time of service
Obtain signatures for consents and authorizations
Address questions, concerns and feedback promptly and professionally
Educate patients about office hours, policies and services offered
Direct patients and visitors to appropriate locations or staff members for further assistance
Perform clerical tasks such as data entry, answering the phone, making copies and collecting necessary paperwork
Operating computer, photocopier, and fax machine
Using knowledge of insurance and referral requirements to accomplish daily tasks
Using knowledge of POAs and Guardianship to perform duties
Using proper grammar, spelling, and punctuation to type patient information and messages for physicians and staff
Other duties as assigned by supervisor