Patient Service Specialist II

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

8d•Onsite

About The Position

A Patient Service Specialist II at Scotland Memorial Hospital - Family Medicine is responsible for managing patient check-in and check-out processes, ensuring accurate patient registration, verifying insurance eligibility, and handling patient communications. This role involves scheduling appointments, managing patient documentation, collecting payments, and coordinating referrals and ancillary services. The specialist plays a key role in providing a positive patient experience and supporting the efficient operation of the family medicine practice.

Requirements

High school diploma or equivalency (GED)
Strong organizational skills and ability to prioritize tasks
Strong interpersonal skills and ability to work with a wide variety of individuals
Ability to identify and solve problems independently
Excellent verbal and communication skills
Excellent Customer Service skills

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework
Previous Medical Office experience

Responsibilities

Accurately completes EPIC registration for each patient, verifying and updating demographics, screening insurance eligibility, and scanning insurance cards.
Offers Self-Pay Sliding Fee applications and ensures acknowledgements are signed for self-pay patients.
Ensures E-sign Consent for treatment and insurance authorization are completed.
Performs patient reminder calls and handles live calls for appointment reminders to decrease unused appointment slots.
Assists patients with scheduling, rescheduling appointments, and creating inbox messages for needs like medication refills.
Identifies RED words and performs scheduling for walk-ins.
Generates no-show letters through EPIC.
Schedules follow-up appointments, referrals, and ancillary services as directed by EPIC provider orders.
Returns phone messages and assists patients.
Distributes landline faxes to appropriate Clerical and Clinical Teammates.
Completes appropriate referral work queues.
Ensures patients receive AVS (after visit summary).
Completes work notes as directed by the provider.
Collects copays and coinsurance at check-out or check-in.
Completes standard work for daily deposit and reconciliation.
Manages ON Base Patient Documentation Application.
Transcribes orders/Enters Referral Orders.
Schedules incoming referrals by practice protocols.
Completes Prior Authorizations as required.