Patient Service Representative, Part Time - Pediatrics

Summit Health CityMD•New Providence, NJ

1d•Onsite

About The Position

The Patient Service Representative is a part-time position of approximately 25 hours per week, scheduled at either the Livingston or New Providence location. The role supports pediatric patients and families by managing front-desk registration, patient flow, scheduling, payments, insurance information, referrals, and related administrative workflows. The representative also communicates with clinical staff and Patient Care Resources to support timely pre-authorizations and escalates issues to the Office Supervisor or Manager. Hours of operation are Monday through Friday, 12 PM to 8 PM, and Saturday through Sunday, 8 AM to 5 PM. The employee must be able to work evenings and weekends and commute to satellite offices as needed. The role involves physical activity, including pushing, pulling, lifting, moving between locations, using hand and finger dexterity, balancing while climbing, bending or reaching, and sustained typing, standing, bending, and walking. The work environment may involve listed environmental hazards and possible exposure to infectious materials, blood, body fluids, or patient specimens.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to work evenings and weekends.
Ability to commute to satellite offices as needed.
Ability to meet the physical requirements of the role, including pushing, pulling, lifting, mobility, dexterity, balance, and endurance.
Ability to work in an environment with the listed environmental risks and possible exposure to infectious hazards, blood, body fluids, or patient specimens.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office practices and terminology preferred.
Experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate person using proper telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections accurately.
Scan insurance cards, perform online insurance verifications, and update patient accounts, including demographic, insurance, HIPAA, and financial waiver information.
Schedule appointments according to departmental guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to applicable workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them in the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Adapt to varying work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.
Commute to satellite offices as needed.