Patient Service Representative, Part Time - Pediatrics

Summit Health•New Providence, NJ

3d•$18 - $22•Onsite

About The Position

The Patient Service Representative is a part-time position of approximately 25 hours per week, scheduled at either the Livingston or New Providence location. The role supports patients and families through registration, appointment scheduling, payment collection, insurance verification, referrals, and other front-office services. The representative helps maintain efficient patient flow, provides courteous customer service, and coordinates with clinical staff and Patient Care Resources to support timely care. The role requires evening and weekend availability and may involve commuting to satellite offices or covering other locations as needed. The position also includes general clerical work and following established workflows and downtime procedures. Work takes place in a healthcare setting where physical activity and exposure to various environmental and infectious hazards may occur. VillageMD describes itself as a physician-led, patient-centric healthcare network focused on connected care and better patient outcomes. Its benefits platform includes medical, dental, life, disability, and vision coverage, FSA coverages, and a 401(k) savings plan.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to work evenings and weekends.
Ability to commute to satellite offices as needed.
Meet the physical demands of the role, including pushing and pulling, lifting, mobility, hand and finger dexterity, balance, and endurance.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office procedures and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate individuals using appropriate telephone etiquette.
Inform patients about physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to applicable workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues to the Office Supervisor or Manager promptly and appropriately.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Adapt to different work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Commute to satellite offices as needed.
Perform other duties as required.