Patient Service Representative - Pediatrics

Summit Health•New Providence, NJ

3d•$18 - $22

About The Position

The Patient Service Representative (PSR) supports pediatric office operations by welcoming patients and families, managing registration and patient flow, handling calls, scheduling appointments and tests, and maintaining accurate patient and payment records. The role provides customer service, communicates delays, assists with insurance verification, referrals, and pre-authorizations, and performs general clerical duties. The representative may cover other staff or office locations and must follow downtime procedures. The position involves the physical demands and environmental and biological exposure risks described in the posting, and may require travel to satellite offices as needed.

Requirements

High school diploma or GED.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Ability to meet the listed physical demands, including pushing, pulling, lifting, moving between locations, dexterity, balance, and endurance.
Ability to work in the listed environmental conditions and manage possible exposure to infectious hazards and patient specimens.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Knowledge of medical office operations and terminology.
Experience with standard office technology in a Windows-based environment.
Experience with an EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and direct telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients about physician schedule delays and help maintain their comfort while waiting.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments and billing slips, open and close batches, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Demonstrate scheduling flexibility and cover for other staff, including at other office locations, when asked.
Follow downtime procedures and perform other duties as required.