FLOAT PATIENT SERVICE REPRESENTATIVE

Sport Ortho Urgent Care•Brentwood, TN

3d•Hybrid

About The Position

Patient Service Representative (PSR) – Full-time Float. This is a Float position, meaning you'll provide coverage across multiple Sport Ortho Urgent Care locations in the Middle Tennessee area based on staffing needs. Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists. We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health! As a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Requirements

1+ year of experience in healthcare administration (required)
Strong customer service and communication skills
Team-oriented mindset with attention to detail

Nice To Haves

College degree preferred
Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
Familiarity with insurance verification and pre-authorization procedures (preferred)

Responsibilities

Greet patients and provide excellent customer service at check-in and check-out
Collect and record accurate demographic and insurance information
Process insurance verifications, pre-authorizations, and referrals
Schedule patient appointments and follow-up visits
Collect patient responsibility payments, including copays, coinsurance, and prior balances
Answer phones and respond to patient inquiries in a professional manner
Support providers and staff with administrative needs for smooth clinic operations