Patient Service Representative (PSR)

Advocate Health • South Elgin, IL

5d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients and helps maintain a seamless, compassionate experience in an ambulatory care setting. The PSR maximizes revenues by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system, and assists clinical staff in maintaining accurate medical records.

The position is based at Advocate Medical Group Primary Care in South Elgin, Illinois. The schedule is Monday through Friday with rotating Saturdays, and the role is listed as full time with 32 hours per week.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service and follow up accurately on missing information.
• Collect payment at the time of service to help maximize revenues.
• Maintain accurate, up-to-date patient billing information, including address and insurance coverage, in the patient accounting system.
• Uphold practice and medical group standards for accurate and timely medical records.
• Assist clinical staff in maintaining accurate medical records.
• Provide general office support, including scheduling, coding, and registration.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift and on-call pay, for eligible teammates and positions.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance. Eligibility for programs may depend on FTE or employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED