Patient Service Representative (PSR)

Advocate Health and Hospitals Corporation • South Elgin, IL

4d • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role maximizes revenue by collecting payment at the time of service and entering accurate, current billing information into the patient accounting system. The PSR also assists clinical staff in maintaining accurate medical records.

As a member of the ambulatory care team, the PSR supports providers and connects with patients to help ensure a seamless, compassionate experience. The position is based at Advocate Medical Group Primary Care in South Elgin, Illinois, and is scheduled Monday through Friday with rotating Saturdays. This is a 32-hour-per-week position.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multiple-task environment and a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help.
• For patient lifts over 35 pounds, or when a patient cannot assist with the lift, patient-handling equipment is expected to be used with at least one other associate when available.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person.
• Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
• Collect payments at the time of service.
• Enter patient and payer billing information at the time of service and follow up accurately on missing information.
• Support general office functions, including scheduling, coding, registration, and billing.
• Uphold practice and medical group standards for accurate and timely medical records.
• Assist clinical staff in maintaining accurate medical records.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Potential premium pay, incentive pay for select positions, and annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED