Patient Service Rep - East Infusion - Full-Time

Erlanger•Chattanooga, TN

About The Position

The Patient Service Representative performs patient- and customer-service activities in a team-based care environment. The role is trained and assigned, according to its responsibilities and applicable State of Tennessee and Georgia guidelines, to coordinate patient care, support patients and families or caregivers with self-management and behavior change, and help manage the practice’s patient population. The representative participates in quality improvement and performance evaluation processes. The position performs office functions such as computer data entry, word processing, filing, record keeping, reception, and telephone coverage. Medical records duties include filing documents, maintaining the file room, copying charts, and faxing and mailing records as directed. Other duties include entering lab or radiology orders into Invision during busy periods, sorting and distributing mail, obtaining referrals, pre-certifications, and records for new patients through IDX/Invision patient registration, and cross-covering similar positions. Additional duties may be assigned. The role requires strong oral and written communication, the ability to relate sensitively to people from a broad socioeconomic mix, and flexibility in a typical office setting that may involve stressful situations. Work includes moderate sitting, stooping, bending, and use of a word-processing screen.

Requirements

High school graduate or equivalent.
Must be able to work well with others.
Must be poised and courteous, have a pleasing personality and good telephone voice, and be able to meet the public.
Excellent oral and written communication skills.
Ability to relate well to people from a broad socioeconomic mix, with sensitivity to the delicate nature of the department.
Ability to work in a typical office setting, including some stressful situations, with personal flexibility.
Ability to perform moderate sitting, stooping, and bending and moderate work at a word-processing screen.

Nice To Haves

College courses in business, English, and general office management, or an equivalent combination of education and experience.
Two years of reception or general clerical experience.
Prior IDX/Invision training.

Responsibilities

Perform a variety of patient- and customer-service activities within the department.
Coordinate patient care and support patients, families, and caregivers in self-management, self-efficacy, and behavior change, as assigned and trained for the role.
Help manage the practice’s patient population.
Participate in the practice’s quality improvement process and performance evaluation.
Perform computer data entry, word processing, filing, record keeping, and reception duties.
Cross-cover for other similar positions.
File documents appropriately in medical records and maintain the file room.
Copy charts and fax or mail records as directed.
Answer the department phone.
Enter lab and/or radiology orders into Invision during busy periods.
Sort and distribute mail and perform other duties as assigned.
Complete IDX/Invision patient registration for new patients, including obtaining referrals, pre-certifications, and records.