Patient Service Rep - East Infusion - Full-Time

Erlanger Health System•Chattanooga, TN

About The Position

The Patient Service Representative performs a variety of patient- and customer-service activities within the department as part of a team-based approach to care. The role is trained and assigned, according to its responsibilities and applicable State of Tennessee/Georgia guidelines, to coordinate patient care, support patients and caregivers with self-management and behavior change, and help manage the practice’s patient population. The representative also participates in quality improvement and performance evaluation. The position performs office functions such as data entry, word processing, filing, record keeping, reception, answering department calls, and cross-covering similar positions. Medical-record duties include filing documents, maintaining the file room, copying charts, and faxing or mailing records as directed. Additional duties include registering patients in IDX/Invision, obtaining referrals, pre-certifications, and records for new patients; entering lab or radiology orders during busy periods; sorting and distributing mail; and other assigned tasks. The role requires strong communication and interpersonal skills and the ability to work in an office setting that may involve stressful situations.

Requirements

High school graduate or equivalent.
De-escalation training if applicable.
Ability to work well with others.
Poised, courteous demeanor, pleasing personality, good telephone voice, and ability to meet the public.
Excellent oral and written communication skills.
Ability to relate well to people from a broad socioeconomic mix, with sensitivity to the delicate nature of the department.
Ability to work in a typical office setting, including some stressful situations.

Nice To Haves

College courses in business, English, and general office management, or an equivalent combination of education and experience.
Two years of reception or general clerical experience.
Prior IDX/Invision training.

Responsibilities

Perform patient- and customer-service activities within the department.
Coordinate patient care and support patients, families, and caregivers in self-management, self-efficacy, and behavior change, as trained and assigned.
Help manage the practice’s patient population.
Participate in the practice’s quality improvement process and performance evaluation.
Perform computer data entry, word processing, filing, record keeping, and reception duties.
Cross-cover for similar positions.
File documents appropriately in medical records and maintain the file room.
Copy charts and fax or mail records as directed.
Answer the department phone.
Enter lab and/or radiology orders into Invision during busy periods.
Sort and distribute mail and perform other duties as assigned.
Register patients in IDX/Invision and obtain referrals, pre-certifications, and records for new patients.