Patient Service Representative - Mercy Clinic IBD and Gastroenterology

Mercy•Kirkwood, MO

7d•Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Requirements

High school diploma or equivalent
Knowledge of medical terminology, insurance, and billing processes
Clear and professional verbal and written communication skills
Basic computer skills, including accurate data entry
Strong customer service skills with a patient‑focused approach
High attention to detail and accuracy
Ability to maintain confidentiality and comply with privacy policies
Adaptable, professional, and able to work well under pressure
Effective problem‑solving and issue resolution skills

Nice To Haves

Customer service experience preferred

Responsibilities

Greet and register patients; verify identity and manage check‑in/check‑out
Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
Maintain accurate registration, EHRs, and assigned work queues
Handle patient concerns professionally and escalate as needed
Manage daily cash drawer, accounts receivable tasks, and payment plans
Support EPIC updates, departmental initiatives, and clinic communications
Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
Perform other duties as assigned

Benefits

Tuition Reimbursement up to $2,000 for continuing education after 12 months
Health/Dental/Vision available after day one
Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
Paid parental leave for new parents
401k with employer match
Paid PTO for volunteering
Competitive salary
Future career growth
medical, dental, and vision coverage
paid time off
tuition support
matched retirement plans