Patient Service Representative - casual - Night/Weekends

Prevea Health • Suamico, WI

14h

About The Position

The Patient Service Representative (PSR) welcomes, registers, and schedules patients and visitors in a friendly and positive manner. The role acts as a liaison between patients and medical staff and creates a positive first impression for people using Prevea Health services in person, over the phone, or through MyPrevea.

This is a casual position working 16 hours per week: evening shifts from 4 p.m. to 8 p.m. and every other weekend from 8 a.m. to 4 p.m. The position is not benefit eligible.

Requirements

• High school diploma and/or GED.
• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Be empathetic and responsive to patient needs by actively listening, asking appropriate questions, and looking for ways to assist.
• Efficiently multitask and adapt to fast-paced environments with frequently changing protocols and processes.
• Interact effectively and positively with staff throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Use grammar, spelling, and punctuation knowledge to type patient information and take messages accurately.
• Work independently and think critically using provided information.

Nice To Haves

• 1–3 years of experience in customer service, insurance, and/or a healthcare setting.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete account, referral, and claim-edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED