Patient Service Representative, Lab

Summit Health CityMD•Florham Park, NJ

11d

About The Position

The Patient Service Representative, Lab supports patient registration and front-office operations in a patient-focused healthcare setting. The role greets and directs patients and visitors, maintains patient flow, provides customer service, handles telephone calls, and supports patients during delays. It also manages payments and daily reconciliation, maintains patient records and insurance information, schedules appointments and diagnostic services, coordinates referrals and pre-authorizations, and performs general clerical duties. The position is full-time and benefit eligible, with a Monday–Friday schedule of 8:30 a.m.–5:00 p.m. and rotating Saturday shifts from 7:00 a.m.–3:30 p.m. Travel to satellite locations is required as needed.

Requirements

High school diploma or GED.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and complete multiple tasks in a timely manner.
Basic computer proficiency.
Ability to meet the position’s physical demands, including pushing, pulling, lifting, mobility, hand and finger dexterity, balance, and endurance.
Ability to work the stated schedule, including rotating Saturday shifts.

Nice To Haves

Associate degree.
Previous Patient Service Representative or Medical Receptionist experience.
Knowledge of medical offices and terminology.
Experience with standard office technology in a Windows-based environment.
Experience with electronic health records (EHR), practice management systems, and departmental or ancillary systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate person using proper telephone etiquette.
Inform patients about physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, and accurately reconcile daily payments.
Reconcile billing slips with the daily schedule; open and close batches; reconcile collections; prepare deposits; and document corrections.
Scan insurance cards, perform online insurance verifications, and update patient accounts.
Update patient demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, and confirm future appointments as needed.
Review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Adapt to varying work schedules and cover for other staff, including at other office locations, when requested.
Follow downtime procedures.
Travel to satellite locations as needed.
Perform other duties as required.