Patient Service Representative, Lab

Summit Health•Clifton, NJ

4d•$18 - $22

About The Position

The Patient Service Representative, Lab supports patient-facing administrative operations, helping maintain an efficient registration and patient flow while providing friendly, professional service to patients, families, and visitors. The role handles front-desk communications, patient account updates, payments and daily reconciliations, appointment scheduling, diagnostic test and procedure orders, referrals, and coordination with clinical staff and Patient Care Resources. It also performs general clerical work, follows downtime procedures, and may cover other staff or locations as needed. This is a full-time, benefit-eligible position with a schedule of Monday through Friday, 7:30 a.m. to 4 p.m., and rotating Sunday shifts from 8 a.m. to 1 p.m. Travel to satellite locations may be needed. The position involves physical activities such as pushing, pulling, lifting, moving between locations, hand and finger dexterity, balancing, bending, reaching, typing, standing, and walking. The work environment may involve chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and combative patients or visitors. Exposure to infectious hazards, blood, body fluids, non-intact skin, and tissue specimens is possible.

Requirements

High school graduate or GED required.
Ability to communicate in English, both orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative or Medical Receptionist experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate individuals.
Inform patients about delays in physician schedules and assist with their comfort while waiting.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures in accordance with required workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Adapt to varying work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.