Patient Service Representative, Lab

Summit Health•Florham Park, NJ

12d•$18 - $22

About The Position

The Patient Service Representative, Lab, provides front-desk and administrative support to patients, visitors, families, and clinical teams. The role supports patient registration and flow, scheduling, billing and payment reconciliation, insurance verification, referrals, diagnostic orders, and timely communication with patients and staff. The position is full-time and benefit eligible, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., with rotating Saturday shifts from 7:00 a.m. to 3:30 p.m. Travel to satellite locations may be needed.

Requirements

High school graduate or GED.
Ability to communicate in English orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to meet the physical demands of the role, including pushing and pulling, lifting, mobility, hand and finger dexterity, balance, and endurance.

Nice To Haves

Associate degree.
Previous Patient Service Representative or Medical Receptionist experience.
Knowledge of medical offices and terminology.
Experience with standard office technology in a Windows-based environment.
Experience with an EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate individuals.
Inform patients of schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and match billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process insurance verifications using the online system, and update patient accounts, demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter diagnostic test and procedure orders according to established workflows.
Work with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
Adapt to varying work schedules and cover for other staff, including at other office locations, when requested.
Follow downtime procedures.
Travel to satellite locations as needed.
Perform other duties as required.