Patient Service Representative STARS Curtis Float

Trinity Health•Boise, ID

6d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join the STARS Curtis Clinic team as a Patient Service Representative and float. The role works in partnership with physicians and clinical staff to meet patients’ administrative needs and help create a positive experience for patients and families. It primarily supports rehabilitative services, including physical therapy, occupational therapy, and speech-language pathology. The position is full time, Monday through Friday, with hours between 5:45 a.m. and 6:00 p.m. STARS Curtis is the home clinic, but the representative will also support the other 16 STARS clinics in the Treasure Valley. The home clinic is located at 901 N Curtis Rd #204, Boise, ID 83706. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout Saint Alphonsus Health System and Trinity Health.

Requirements

High school diploma or equivalent preferred.
Previous customer service experience required.
Friendly, detail-oriented, and quick-learning approach, with a passion for high-quality customer service.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.

Nice To Haves

Healthcare experience preferred.
Electronic health record (EHR) experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Check patients in for appointments and collect patient co-pays.
Answer telephones, take accurate messages, and schedule appointments.
Check insurance eligibility and use the EPIC electronic medical record to update required information.
Demonstrate the organization’s mission, vision, and values in behaviors, practices, and decisions.
Protect patient rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Maintain operations by following policies and procedures and reporting needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Notify providers when patients arrive to help keep appointments on schedule.
Inform patients promptly about delays, the reason for the delay, and anticipated wait time.
Collect, record, and communicate patient-responsible balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business-office inventory and equipment, order supplies, and keep the reception area neat.
Follow cash-control policies and procedures, balance daily financial activities, and ensure payments are collected at the time of service.