Patient Service Representative (Bilingual Russian Preferred)

Elica Health Centers•Sacramento, CA

About The Position

Elica Health Centers is seeking a Patient Service Center Representative to serve as an initial point of contact for patients, partners, and vendors. The role provides customer service by helping patients schedule appointments, register as new patients, update demographic and insurance information, verify health plan eligibility, manage clinical inbox tasks, and route messages and calls to appropriate internal staff. Bilingual Russian is highly preferred. The work is performed in a normal, usually quiet office environment. The employee is frequently required to sit and use their hands to handle or lift objects; occasional activities include standing, walking, and reaching. The role may require occasionally lifting or moving up to 20 pounds, and requires close and distance vision, the ability to adjust focus, and hearing and speech for communication in person and over the phone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED required.
Experience with Electronic Health Records (EHR) software.
Experience working in a call center environment.
Knowledge of healthcare terminology.
Knowledge and experience working in a clinic front office setting, including customer service and dealing with the public.
Understanding of health insurance, including Medicare and Medi-Cal.
Excellent computer skills, preferably with Windows.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 20 pounds and communicating in person and over the phone.

Nice To Haves

Bilingual Russian is highly preferred.
General education degree from an accredited institution preferred.
Experience with EPIC EHR software preferred.

Responsibilities

Handle inbound and outbound calls from patients, medical offices, patient family members, and hospitals.
Register new patients.
Schedule patient appointments through inbound and outbound calling.
Work assigned tasks in the clinical inbox.
Take complete and accurate messages and deliver them to appropriate internal staff.
Transfer patient calls involving complex inquiries to appropriate staff.
Document patient complaints.
Perform other duties as assigned.

Benefits

Medical insurance, including a choice of PPO plans through Anthem Blue Cross and a Premier PPO option with $0 in-network out-of-pocket costs.
Dental insurance.
Vision insurance.
Care navigation and provider support resources through health plans.
Coverage options for individual and family tiers.
Up to three weeks of vacation in the first year.
Seven paid holidays and one floating holiday.
403(b) retirement plan with up to 4% employer match and immediate vesting.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Flexible Spending Accounts for health care and dependent care.
Optional supplemental benefits.