Customer Service Representative, Medical - Bilingual Preferred

Salud Revenue Partners•Nationwide, IN

About The Position

Salud Revenue Partners is a technology-enabled revenue cycle services company focused on helping patients and providers resolve revenue cycle issues. The Medical Customer Service Representative supports Salud clients by answering inbound patient calls and making outbound calls to help resolve issues that may delay account resolution. The representative assists patients with establishing payment plans and settlement arrangements, follows up with insurance companies and other third parties such as attorneys or employers, and processes applicable adjustments. The role requires English; Spanish bilingual skills are preferred. The position operates in a professional cubicle office environment or a secure home office setting and uses standard office equipment. Candidates must live in one of the listed states: Florida, Georgia, Illinois, Indiana, Louisiana, Kentucky, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

Requirements

English language proficiency is required.
Ability to work an eight-hour shift Monday through Friday between 8 a.m. and 8 p.m.; hours are primarily 9 a.m. to 5:30 p.m. ET.
Proactive willingness to learn.
Ability to contribute to a team while working independently with minimal supervision.
Strong organizational and analytical skills, with attention to detail.
Ability to learn computer programs and websites quickly.
Strong problem-solving skills.
Willingness to work in a cubicle office environment with little face-to-face public interaction.

Nice To Haves

Fluency in both English and Spanish.
Knowledge of insurance, Medicaid, and Medicare in a hospital and/or physician office setting.

Responsibilities

Answer incoming and make outgoing patient calls regarding insurance bills and medical accounts.
Identify and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Handle customer complaints, provide appropriate solutions and alternatives within a reasonable time, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Assist patients with establishing payment plans and settlement arrangements.
Follow up with insurance companies and other third parties, such as attorneys or employers.
Process applicable adjustments.