Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)
About The Position
Sunbelt Rentals is hiring a Customer Service Representative to support customers with equipment rental orders and related service requests. The role provides responsive, professional service to current and potential customers, including after-hours support for deliveries and service requests to help maintain 24/7/365 customer service. The position supports a business operating around the clock and requires flexibility for holiday coverage and other business-critical needs. The next training class is scheduled to begin November 30, 2026. The representative completes orders, sources equipment, places service calls, processes cancellations, and requests equipment pickups. The role also contributes to departmental improvement, maintains established performance indicators, develops knowledge of business segment opportunities, and carries out other duties assigned by the Team Leader and/or Manager. The position offers on-the-job training and is listed with a base pay range of $17.75–$23.72; starting pay may vary based on factors such as position, location, education, training, and experience.
Requirements
- 0–2 years of customer service experience in a call center environment or dedicated customer service department.
- Professional, friendly attitude and strong telephone handling skills to build rapport with customers over the phone.
- Excellent interpersonal, written, and oral communication skills.
- Strong work ethic and ability to self-start, manage multiple priorities, and adapt to change in a fast-paced business environment.
- Strong PC systems and typing skills, including CRM, email, and chat.
- Strong team-player skills and willingness to support others in getting work done.
- Positive, enthusiastic, helpful, and professional attitude.
- Flexibility to support holiday coverage and business-critical needs for a business operating 24 hours a day, 7 days a week, 365 days a year.
- Ability to bend, squat, crouch and/or reach, and lift up to 25 pounds or more as required by the job.
Nice To Haves
- Working knowledge of Sunbelt’s point-of-sale system, Wynne, or AS400.
- Previous equipment rental or construction industry experience.
Responsibilities
- Complete customer orders, source equipment as needed, place service calls, process order cancellations, and request equipment pickups.
- Serve as the after-hours point of contact for deliveries and service requests.
- Provide responsive, exemplary customer service to current and potential customers.
- Maintain a positive and enthusiastic attitude when interacting with customers.
- Develop knowledge of business segments and communicate opportunities to leadership staff.
- Focus on departmental improvements and the future state of existing processes and procedures.
- Maintain established departmental Key Performance Indicators for departmental and individual success.
- Perform other duties as assigned by the Team Leader and/or Manager.
- Support holiday coverage and business-critical needs as required.
Benefits
- Health insurance plans
- Dental insurance plans
- Vision insurance plans
- 401(k) match
- Volunteer time off
- Short-term and long-term disability
- Accident, life, and travel insurance
- Flexible spending
- Tuition reimbursement options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12–25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half-day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
- On-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
