Patient Service Representative (PSR) - Outpatient Infusion Center - Springfield Cancer Center

Bon Secours Mercy Health • Springfield, OH

2d

About The Position

The Patient Services Representative is the first point of contact for patients and the community at the outpatient infusion center. The role processes patient registration, verifies demographics, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position supports patient flow and physician-practice operations by handling calls and scheduling, processing patients at appointments, resolving registration or service issues, collecting payments, coordinating referrals and follow-up care, and maintaining patient charts and revenue-cycle accounts. The role also assists with authorizations, pre-certifications, prescription-benefit verification, and patient access to online scheduling and MyChart.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and inform the supervisor immediately of department or patient issues.
• Process admission paperwork and perform basic insurance verification.
• Secure, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments; reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as necessary.
• Help patients obtain required referrals for follow-up services and record referrals on the referral/consult tracking tool.
• Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, maintain and file chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue-cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
• Occasionally cover other physician practice locations as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED