Patient Service Representative (PSR) - St. Francis Cancer Center

Bon Secours Mercy Health•Greenville, SC

About The Position

The Patient Services Representative is the first point of contact for patients and the community at a physician practice. The role handles patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position processes patients at appointments, manages calls and scheduling, resolves registration and patient-flow issues, handles payments and cash reconciliation, and supports referrals, authorizations, chart maintenance, and related administrative workflows. The role may also assist patients with online scheduling and MyChart and refer them to financial counselors when needed.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Prior patient registration or healthcare experience is preferred.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serves as the primary point of contact between patients and physician practices.
Greets patients and community members respectfully and provides strong communication and customer service.
Answers internal and external calls, routes calls, schedules patients, and enters scheduling information into the computer system accurately and promptly.
Processes patients as they arrive for appointments.
Troubleshoots and resolves problems promptly to maintain patient flow and informs the supervisor of department or patient issues immediately.
Processes admission paperwork and basic insurance verification; secures, completes, and verifies demographic and insurance information; and corrects registration errors as needed.
Records lobby wait-time indicators.
Calculates patient liabilities and collects and processes patient payments.
Reconciles the cash drawer at the close of the day.
Performs charge entry for external services, such as nursing homes, as necessary.
Schedules referrals and follow-up appointments and assists with scheduling, rescheduling, or canceling other patient services.
Assists patients with online scheduling and MyChart as necessary.
Helps patients obtain referrals for follow-up services and records referrals on the tracking tool.
Obtains or assists in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
Pulls patient charts as needed, files and maintains chart information according to office policy, and routes charts to clinical staff as indicated.
Verifies prescription benefits in the electronic health record according to protocol.
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.
Completes accounts in revenue cycle software.
May perform other job-related duties as required by the supervisor, subject to reasonable accommodation.